Premium Frameless Glass Specialists

Privacy Policy

Effective Date: 30/05/2026

At Five Star Glass (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information in accordance with applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

Contact Details

Five Star Glass
Premium Glass Pool Fencing, Glass Balustrades & Frameless Shower Screens

Phone: 0458 819 827
Website: https://fivestarglass.com.au

About Us

Five Star Glass specialises in high-quality glass pool fencing, glass balustrades, and frameless shower screens, providing stylish, safe, and durable glass solutions for residential and commercial properties. Our experienced team delivers premium installations tailored to your needs while ensuring compliance with Australian standards.

Information We Collect

We may collect personal information when you:

  • Submit an enquiry through our website
  • Contact us by phone, email, or online forms
  • Request a quote or service
  • Subscribe to updates or communications
  • Interact with our website

The information we collect may include:

  • Full name
  • Email address
  • Phone number
  • Property address (for quotes or installations)
  • Project details
  • Any information you voluntarily provide to us

We may also automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and analytics information

How We Use Your Information

We may use your information to:

  • Respond to enquiries
  • Provide quotes and services
  • Schedule appointments and installations
  • Improve our website and customer experience
  • Send service-related communications
  • Comply with legal obligations

We do not sell or rent your personal information to third parties.

Comments

If visitors leave comments on the website, we collect the data shown in the comment form, as well as the visitor’s IP address and browser user agent string to assist with spam detection.

An anonymised string (hash) generated from your email address may be provided to the Gravatar service to determine whether you are using it. After approval of your comment, your profile picture may become publicly visible alongside your comment.

You can view Gravatar’s Privacy Policy here:
https://automattic.com/privacy/

Media

If you upload images to our website, we recommend avoiding images that contain embedded location data (EXIF GPS), as visitors may be able to download and extract location information from images published on the site.

Cookies

Our website may use cookies to improve user experience.

If you leave a comment, you may choose to save your name, email address, and website in cookies for convenience. These cookies may remain for up to one year.

Temporary cookies may also be used to determine browser compatibility and website functionality.

When logging into restricted areas of the website (if applicable), cookies may store login preferences and display settings.

You may disable cookies through your browser settings; however, some parts of the website may not function correctly.

Embedded Content From Other Websites

Articles or pages on this website may include embedded content (such as videos, images, maps, or social media content).

Embedded content from third-party websites behaves in the same way as if you visited those websites directly. These websites may collect data, use cookies, and monitor interactions with their content.

Third-Party Services

We may use trusted third-party services including:

  • Website hosting providers
  • Analytics services (such as Google Analytics)
  • Spam detection services
  • Email communication tools

These providers may process information only as necessary to support our services.

Who We Share Your Data With

We only share your personal information when necessary to:

  • Deliver requested services
  • Process enquiries or quotes
  • Meet legal or regulatory obligations
  • Protect the safety, rights, or property of our business

If you request a password reset (if applicable), your IP address may be included in the reset email

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

If you leave a comment, comments and associated metadata may be retained indefinitely.

For users who register on the website (if applicable), profile information may also be stored. Registered users may access, edit, or delete their information, except for usernames.

Your Rights

You may request:

  • Access to the personal information we hold about you
  • Corrections to inaccurate information
  • Deletion of personal data (where legally permitted)

To make a request, please contact us using the details provided below.

Security of Your Information

We take reasonable measures to protect your personal information from misuse, interference, unauthorised access, modification, or disclosure.

However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

Where Your Data Is Sent

Visitor comments may be checked using automated spam detection services.

Website data may be processed by secure hosting and technology providers located in Australia or overseas where required for service delivery.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Five Star Glass
Phone: 0458 819 827
Website: https://fivestarglass.com.au